Shipping policy
Shipping Information
Last updated: June 2026
We ship to customers across the UK and worldwide. All orders are handled with care — your cards matter to us as much as they do to you.
Note: Exact shipping rates are calculated at checkout based on your location and order weight. The information below is a general guide.
Order Processing
- Orders are typically processed and dispatched within 1–2 business days of payment being confirmed.
- Orders placed on weekends or UK public holidays will be processed the next business day.
- During high-demand periods (new set releases, sales events), processing times may be slightly longer. We'll always communicate any delays.
UK Shipping
| Service | Estimated Delivery | Tracked |
|---|---|---|
| Royal Mail 2nd Class | 2–5 business days | No |
| Royal Mail 1st Class | 1–2 business days | No |
| Royal Mail Tracked 48 | 2–3 business days | Yes |
| Royal Mail Tracked 24 | Next business day | Yes |
| Courier (large/heavy orders) | 1–2 business days | Yes |
Delivery times are estimates provided by Royal Mail and are not guaranteed. ThunderBolt Cards is not responsible for delays caused by Royal Mail or courier services.
International Shipping
We ship worldwide. International delivery times and rates vary by destination and are calculated at checkout.
| Region | Estimated Delivery | Tracked |
|---|---|---|
| Europe | 5–10 business days | Yes |
| USA & Canada | 7–14 business days | Yes |
| Australia & New Zealand | 10–20 business days | Yes |
| Rest of World | 10–25 business days | Yes |
International delivery times are estimates and may be affected by customs processing in your country. ThunderBolt Cards is not responsible for customs delays.
Packaging
We take packaging seriously. Every order is packed to protect your cards in transit:
- Singles — Sleeved, top-loaded, and secured in a rigid mailer or padded envelope
- Sealed products — Bubble-wrapped and boxed where appropriate for larger items
- Graded cards — Double-sleeved in slab protectors and packed with additional padding
Tracking
All tracked orders will receive a tracking number via email once dispatched. You can use this to monitor your delivery through the carrier's website. If you haven't received a tracking email within 3 business days of your order confirmation, please check your spam folder and then contact us.
Import Duties & Customs (International Orders)
International orders may be subject to import duties, taxes, and customs fees charged by your country's customs authority. These charges are entirely the responsibility of the customer and are not included in our shipping rates. ThunderBolt Cards has no control over these charges and cannot predict their amount.
We will not falsify customs declarations or mark orders as gifts to help avoid duties. Any request to do so will be declined.
Lost or Missing Orders
If your order hasn't arrived within the estimated timeframe, please:
- Check your tracking information if applicable
- Check with neighbours or your local delivery office
- Contact us at Hello@thunderboltcards.co.uk with your order number
We will investigate with the carrier and do our best to resolve the situation. Please allow the full estimated delivery window before contacting us, as delays can occur during busy periods.
Contact
Questions about your delivery? Email us at Hello@thunderboltcards.co.uk with your order number and we'll get back to you as soon as possible.